Business Analyst

SOS Children's Villages, founded in 1949, is the world's largest non-governmental organization focused on supporting children and young people without parental care, or at risk of losing it.

Child neglect, abuse and abandonment is everywhere. Families are at risk of separation. Locally led, we work in more than 130 countries and territories to strengthen families who are under pressure so they can stay together. When this is not in a child or young person's best interests, we provide quality care according to their unique needs.

Together with partners, donors, communities, children, young people and families, we enable children to grow up with the bonds they need to develop and become their strongest selves. We speak up for each child's rights and advocate for change so all children can grow up in a supportive environment.

Location: Vienna or Innsbruck (Austria)

Duration: Full-time, unlimited

Mission

The Information & Communication Technology (ICT) function represents an innovative business partner for the SOS Children’s Villages Federation in the digital age. It powers value creation as well as competitive advantage and adapts agile to emerging opportunities, while delivering core functionality flawless and effectively. The ICT Network is a global team of ICT experts with diverse competencies and solid business understanding, which implements our ICT mission and serves as regional hubs to foster change and innovation. Identifying business needs and determining ICT solutions to business problems often includes a systems development component, but may also consist of process improvements.

Business Analysts act as interaction points between a function and ICT Product Advisor for software development. This includes the coordination of software projects, as well as collecting and analysing software requirements within a function. Business Analysts act either as consultant for project managers in software acquisition projects or are themselves project manager of such projects. They also help implement, improve and tailor the ALM processes in their work area. Business Analysts are responsible for a stable and functional Microsoft Dynamics 365 ERP environment. They also ensure system- services- and application operations, availability, security and stability within the SOS Microsoft Tenant for all affected SOS Children’s Villages co-workers.

The purpose of the position is to design, implement, roll-out and continuously improve and support the D365 Finance and Operations Module, and to support the overall management of the D365 optimization and continuous further development of the Finance functions to ensure optimal use by the member organization.

The Business Analyst (BA) works close together with the Process Owner in the different departments on IO and Regional Level to identify additional requirements and problem areas that can be improved. The aim of the D365 F&O Business Analyst is to guarantee a stable and functional Microsoft Dynamics 365 ERP environment and ensure that the Finance & Operations Modules are configured and set up in such a way as to ensure use by users throughout the federation.

Overall, this BA position exists to support the organization's mission of helping many more children to succeed in life by driving digitalis transformation and by providing data analysis tools that inform decision-making and drive positive outcomes.

Tasks & Responsibilities

• Design, implement, roll-out and continuously improve and support the D365 system
• Implement modification and additional configurations
• Improve the ERP processes together with the process owners in the International Finance team and in the International Office Regions
• Quality assurance of existing application specifications
• Manage ongoing relationship with the International Finance team and International Office Regions stakeholders to drive satisfaction with the ERP functionality
• Manage small D365 implementation projects as defined by the stakeholders

Requirements

Essential:

• Bachelor degree in IT / Engineering
• Expertise in D365 Finance & Operation
• Project Management Skills
• Ability to adhere to the clear segregation of duties between the process owner and the BA and demand this from the other parties
• Ability to make the decision-making processes appropriately transparent and implement them within the planned timeframe
• Ability to manage the coordination between a large number of users and interest groups
• Excellent written and spoken English language skills
• Work permit to the chosen location (and willingness to relocate, if necessary)

Business Domain

• Deep functional understanding of the business domain
• Ability to understand business processes within the function
• Ability to suggest improvements for business processes within the function
• Ability to analyse and document business requirements according to ALM standards

Software Domain

• High-level understanding of technical aspects of software solutions
• Experience in the management, and development of software requirements
• Ability to facilitate requirement workshops

Desirable:

• Power BI and Management Reporter Skills

We offer

• A diverse range of interesting tasks in a leading INGO multicultural working environment
• As a responsible employer we provide a range of training schemes and encourage educational enhancement
• A salary that will be commensurate with experience and qualifications
• 14 salaries/year
• Overtime – does not get lost and can be taken as hours off
• Home-office possibility (from your official home address in Austria)
• Possibility to work from abroad max 25% of your working time
• 25 days of paid annual leave
• Choice between Innsbruck and Vienna office

What we stand for

SOS Children’s Villages is committed to creating and maintaining a caring and protective environment, which promotes its core values, and prevents and addresses child abuse and exploitation. We strongly condemn all forms of child abuse and exploitation, be it within or outside of our organization, and always respond to any case of proven, alleged or attempted abuse within our sphere of influence according to its nature. Efforts ensure that mechanisms are in place to raise awareness, aid prevention, encourage reporting and ease response. They range from human resource development actions such as training and counselling to measures such as suspension, dismissal, and legal action.

SOS Children’s Villages is committed to creating and maintaining a safe working environment for our staff, the children and young people and the communities that we work for. The organization prohibits harassment, exploitation and abuses by or of any employee, supervisor, manager, child, young people, community, contractor, applicant, or other individual with whom SOS Children’s Villages employees come into contact by virtue of their work. All employees are expected to carry out their duties in accordance with our prevention and protection against Sexual Harassment, Exploitation and Abuse policy.

In addition, SOS Children’s Villages apply a zero tolerance concerning any fraud situation. The organization does not charge a fee at any stage of the recruitment process.

Successful candidates will have to submit a criminal record certificate, current within the last three years. In accordance with the organisation’s child protection policy, these positions will be subject to criminal record checks.

If you are interested in this position, please submit your detailed application in English by June 24th, 2023 at https://careers-sos-kd.icims.com

Due to the high level of responses, SOS Children Villages can only respond to shortlisted candidates.