Bilingual Director Operations

WHO WE ARE

Up With Women / Exponenti’elles is a national charity dedicated to helping recently homeless and at-risk women and gender diverse individuals to build a sustainable pathway out of poverty. Currently serving in 4 provinces (British Columbia, Alberta, Ontario and Quebec), Up With Women/Exponenti’elles is committed to serving our clients in the official language of their choice, anywhere within our service areas.

We are a team of passionate, innovative professionals, many with lived experience of the intersecting issues of poverty. We are flexible, pro-mom, pro-mental health, pro-human, and we are proud to be building a healthy and fun workplace together.

HOW WE WORK

Up With Women/Exponenti’elles hires on the basis of merit and is strongly committed to equity and diversity within its community. We especially welcome applications from members of racialized groups, Indigenous persons, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to achieving full accessibility for persons with disabilities by arranging for any necessary accommodation. We offer a hybrid working environment (remote working combined with some office time) and have the tech-savviness to ensure a positive remote working experience.

If you share our passion for gender equity and poverty reduction, and thrive in a collaborative, values-based culture where creativity and innovation are rewarded, please consider applying for this role.

WHO YOU ARE

You are an organized, self-motivated go-getter with demonstrated senior level management leadership experience who is excited about the opportunity to work and grow in a proven, innovative and growing high-impact charity.

WHAT YOU’LL DO

As the national Director of Operations, you would be responsible for the day-to-day operations of Up With Women/Exponenti'elles (UWW) and supports the Chief Executive Officer (CEO) on the organization’s national scaling strategy, cultural and organizational development. Working with the CFO, finance, administration and program teams, you would manage UWW’s finance and administration, emerging programs, and human resources.This ever-evolving role requires a high degree of collaboration with internal partners to ensure an efficient and effective service delivery for clients and customers while ensuring best practices in diversity, equity and inclusion.

You will be accountable for meeting operational and program delivery targets, while supporting the growth of our program opportunities and stakeholder relations to align with the strategic plan.

As part of our diverse team, your role may include accountabilities that fall under the following categories:

Finance and Administration

• Oversee and support financial planning, reporting, and audit.

• Manage operations in new service areas across Canada.

• Conduct organizational audits

• Negotiate organization-level partnerships and contractual arrangements.

• Promote cost-efficient program delivery with compliance to approved policies and procedures.

• Identify best practices and improve internal systems with a focus on future needs and budget realities.

Emerging Program

• Lead, coach, and mentor UWW’s program team for effective emerging program delivery
• Support and coach the Community Outreach and Program Managers to deliver on their targets.
• Assure program quality and excellence through rigorous performance measurement and evaluation
• Ensure client needs are met with high level of satisfaction
• Ensure insights from the performance measurement system are used to enhance programming.
• Monitor program performance according to funder and internal targets.
• Complete and submit reports (e.g. internal quarterly reports and annual funder reports)
• Ensure all projects are in contract compliance.
• Support the CEO to develop an annual plan, including goals and objectives for UWW for Board approval.
• Develop strategic policies and processes to guide the organization in achieving its vision
• Ensure that policies are understood and administered by everyone at UWW.

Human Resources

• Ensure effective forecasting of required Human Resources to deliver on UWW’s strategic plan
• Support recruitment and contract negotiations for new employees.
• Develop on-boarding and orientation processes for new staff.
• Ensure UWW has effective HR systems, including job descriptions and letters of employments for all roles.
• Lead performance measurement and management processes across the organization.

Other

• Provide guidance and input to large proposals as appropriate.
• Support the CEO with donor relations and stewardship.
• Support the CEO with internal and external communication.
• Represent UWW at relevant conferences, network groups, and other venues.
• Serve as a mentor and coach for staff.
• Cultivate the values and guiding principles of UWW throughout the organization.

Your duties may be changed by written agreement of all parties due to demonstrated operational needs and resource capacities.

WHAT YOU CAN OFFER

Required

• Minimum 5-10 years experience working in a senior position within an organization with proven, progressive experience and demonstrated effectiveness leading projects and operations at the senior level in complex, multi-stakeholder organizations.
• Proven ability to lead and influence organizational growth exercising stewardship and leadership in charitable and not-for-profit organizations.
• Demonstrated ability to build strong relationships and interface effectively with all levels of the organization.
• Strategic planning skills and experience, with a demonstrated ability to track progress and keep record across multiple important priorities.
• Equity, diversity and inclusion skills and experience, with a demonstrated ability to implement and support sustainability initiatives.
• Strong operational, analytical, communication, interpersonal and presentation competencies.
• Oral and written French-English bilingualism is a must. Any additional language(s) would be considered a plus.
• High computer literacy skills.
• Trauma informed.

Personal Attributes

• Results driven with a bias for action
• Flexible and embracing of change
• Highly adaptable
• Professional image and attitude
• Self-starter

Interested? Please submit your C.V. and covering letter in the link provided by August 4, 2022. Thank you, in advance, for applying. If you are selected for an interview, you will be contacted.