Bilingual Customer Success Specialist - 3 Month Contract

Who We Are:

Flashfood is on a mission to feed families, not landfills. Our app connects shoppers with fresh produce, meat and other groceries at up to 50% off. By partnering with retailers across North America, we offer nutritious staples at affordable prices and reduce the amount of food going to landfills.

Eliminating retail food waste is an important problem to solve, but addressing hunger and food insecurity is an equally urgent problem. To date, Flashfood has rerouted nearly 100 million pounds of food to the plates of families, and we’ve allowed our shoppers to save more than $200 million on their groceries.

We are honored to be recognized as one of Fast Company’s 2023 World’s Most Innovative Companies, ranked #1 in the Social Good Category. In 2023, Flashfood was designated as a Great Place to Work and our team is growing! As we welcome new teammates, we are focused on fostering a culture of inclusion, where every individual feels valued, respected, and empowered to thrive.

Who You Are

• Fluent in English & French (reading, speaking, writing) and can deliver exceptional client experience.

• Want to make a difference. We are a small team effectively reshaping how people look at food waste. We need people who 'get it' and want to play an integral part in helping us accomplish this mission and are persistent in getting the job done

• Thrive in client-facing situations. At Flashfood, our clients always come first, and we love the thrill of turning a client’s frustration into a great experience

• Embrace technology and the role it plays in customer services. Specifically, you have the flexibility to navigate multiple applications simultaneously to deliver unprecedented solutions

• You will be trained and report directly to the Support Lead. This is a remote position.

What You Will Do

• Deliver an amazing client experience; no matter what. You will have to reply to shopper inquiries via email and social media in a simple, friendly and accessible way. In addition to partner calls in a professional manner.
• Assist in informing shoppers of Recalled items.
• Be accountable for meeting or exceeding daily volume targets, interacting with hundreds of clients each day through multiple channels in a live client support environment
• Be a key part in monitoring, facilitating and improving operational processes and working with our back-office to deliver an exceptional service to our clients
• Be available to work Wednesday to Sunday 10am - 6pm EST with potential for these hours to change if business needs change.

What You Will Need

• High emotional intelligence - ability to relate and empathize with clients and their needs, and the judgment to know how to make the best decisions for our clients

• Curiosity and resourcefulness - a lifelong learner who's always curious and confident finding the resources you need to get the answer right

• Flexibility/resiliency - able to adapt to the challenges throughout your day and within your role and remain level-headed

• Ambitious - always searching for opportunities to improve the way you and your teamwork, the client experience, and ability to identify areas of improvement.

The requirements listed in job descriptions are guidelines, not hard and fast rules. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you are in the ballpark with the number of years of experience Flashfood is looking for, apply. Applying gives you the opportunity to be considered.

Flashfood is an equal opportunity employer and is committed to providing an accessible recruitment process. Please advise should you need any accommodation throughout the recruitment process. All your information will be treated confidentially.