Bilingual Customer Service & Retention

JOB SUMMARY:

fieldTRUE is a family-owned farm box service revolutionizing the food system on the West Coast. Through our Farm Fresh to You and Full Circle offerings we deliver organic fruits and vegetables and artisan grocery items from local farm fields and producers to customers’ doorsteps. Our members support sustainable agriculture and provide stability for the farms and small businesses that keep our local economy strong. Do you enjoy conversation and want to help customers connect with a unique product and service? Are you passionate about organic food, healthy cooking and lifestyles and the farm to fork movement? If so, we can provide you with a unique opportunity to earn income while sharing your vision through our Bilingual Customer Reactivation & Retention Representative position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Reach out to former and current customers via phone, email and chat to set up their deliveries of fresh organic produce and artisan grocery
• Educate customers about the service and how to use our website and app
• Achieve monthly quotas and ensure high levels of customer satisfaction
• Make outbound calls to close outside sales and social media leads
• Communicate through phone, chats and emails professionally and in accordance with the company policies and brand guidelines
• Maintain a calm, pleasant demeanor and work effectively with others
• Receive and correctly process orders to initiate, discontinue, reactivate, or change service
• Full-time, predictable attendance in our West Sacramento office is required
• Other duties as assigned

REQUIREMENTS:

• Bilingual – Spanish and English
• Experience interacting directly with customers or members of the public in a helpful manner
• Must be comfortable working with a team in a sales and customer service environment
• Intelligence, character, integrity, coachability and willingness to learn and accept feedback
• Empathy, written and verbal communication skills, accuracy and thoroughness
• Solid computer skills and familiarity with MS Office, Outlook, database systems
• High school diploma or equivalent

ADDITIONAL QUALIFICATIONS:

• Experience in Food and Agriculture, Health, Wellness, or Nutrition
• Passion for gardening and cooking, the environment, sustainability, the farm-to-fork movement

WE OFFER:

Full-time positions with guaranteed hours. Mission-oriented and meaningful employment. Benefits:  401K with company match; Medical, vision and dental insurance; Life insurance; HSA and FSA accounts. 40% employee discount on your farm box subscription. Base pay plus commission.

Keywords

BilingualCustomer ServiceRetentionOrganicFoodAgricultureHealthWellnessNutritionFarm-to-forkEnvironmentSustainabilitySalesCommunication