Bid Manager MET

Descrizione

The objective is to ensure all bids are commercially viable and profitable, technically sound and delivers on the customer experience. The Engineering and Project Solutions (EP&S) Manager, Oceania has overall responsibility and manages a team of EP&S engineers and  specialists, who contributes to the fulfillment of Xylem’s objectives and profitability of the business. Integral to this is also managing the transition from bid to delivery with the project delivery team, ensuring that all requirements and deliverables are clearly communicated.

by leading the sourcing and submitting of tenders for contracts and projects in a variety of industry sectors that include mining, government and general industry.  The EP&S Manager is responsible for the overall tender process, from submitting tenders and contract review  to successful delivery, supporting the sales and operations of the business**.**

The incumbent requires Engineering, Water and broad industry expertise working collaboratively with the key stakeholders to deliver .  He/she is expected to be an ambassador for Xylem with key industry or professional associations/bodies and acts as a key strategic leader contributing actively at Oceania leadership team level. The incumbent requires Engineering, Water and wastewater process and broad industry expertise working collaboratively across functions and key stakeholders to deliver customer satisfaction.  He/she is expected to be an ambassador for Xylem with key industry or professional associations/bodies and acts as a key strategic leader working with sales, commercial operations and product marketing, application and engineering teams.

Success in this role will be measured through increased customer satisfaction, internal stakeholder satisfaction, bid win rates and margin delivery costing accuracy, standardized processes and strong people management to deliver on our promise to customers and drive growth.

ACCOUNTABILITIES

Strengthen Customer Experience

Bid Team

• Collaborate and coordinate bids with the Sales team, including leading chairing the Go/No Go decision process and provide visibility of support where enquiries and bids status & progress are at for the business, financially and transitionally

• Provides advice and support to customers and collaborates with Product Marketing, Application and Engineering for more complex enquiries on a range of Xylem products to service valid customer requirements

• Manage and optimize resource allocation by collaborating with the wider team to source, review and submit bids on time, ensuring any customer communication is timely and professional.

• Leverages on Procurement team for bids to take advantage of scale and purchasing power of the business to achieve cost savings

• Develop and implement metrics, processes and best practices in improving service quality to customers with the bid team.

• Serves as a key strategic leader of the Leadership Team optimizing resources to achieve targets and maximize growth opportunities in the business as ’One Xylem’.

• Drives growth and competitive advantage opportunities by responding quickly to VOC (voice of the customer)

• Establish and assigns EP&S objectives in agreement with the Managing Director to evaluate performance in their attainment; and take necessary steps to bring results in line with objectives.

• Manages the EP&S team and co-ordinates the smooth execution of projects from design, specification  and quoting to delivery on time and in line with projections and budgets.

• Provides advice/support to customers on a range of Xylem products to service valid customer requirements.

• Leverages team strength by coordinating processes across EP&S, utilising shared resources, redeploying underutilized resources,  and taking advantage of scale and purchasing power of the business to achieve cost savings

• Drives the need for improvements in processes within the EP&S team, and measures success of improvements through actionable and relevant metrics holding staff accountable

• Encourages creativity, innovation and customer centric focus across the team

• Ensures reports and paperwork are provided by the department to satisfy Xylem business, regulatory  and customer requirements.

• Provides input to the Xylem business, and attends Branch/Regional /Customer meetings as required.

• Drives and complies with Xylem’s EH&S and Quality Assurance policies and procedures.

• Ensures all pricing policies are followed.

• Prepares budgets and coordinates with Controller

• Ensure effective development and delivery of EP&S technical training programs and integration with operations, sales and service teams

Develop and implement both succession planning and talent development with HR and the Managing Director.

Non-bid Customer Enquiries

• Manage and triage all incoming customer enquiries related to select, configure, price and quote (engineered to order) and responding to customers on time
• Lead  customer operations team to manage customer touchpoints from pre-sales, order to delivery and after-sales support. Includes ensuring any customer communication is timely and professional, ensuring timely order entry into system, manage the process to ensure deliveries on time to customer and post-delivery support to the customer.
• Identify and understand areas for customer satisfaction improvement, influence stakeholders and implement measures to drive improvement.
• Provide overflow support for other area teams for technical enquiries or customer order processing as required.

Deliver Operational and Transactional Excellence

• Build, implement, improve and enforce strong commercial and operational review to ensure bids are commercially variable and profitable whilst remaining competitive and attractive to customer
• Involvement in forecasting, pricing changes, reporting, budgeting and analysis as required.
• Ensures policies and procedures are in place and adhered to and company pricing, safety and quality standards including those related to suppliers are adhered to at all times.
• Collaborate across functions in the business to deliver a strong technical solution
• Documents and communicates bid to delivery handovers clearly to project delivery teams

Drive Continuous Improvement

• Drive continuous improvement through review and action of improvement opportunities in daily work for all customer touchpoints. Includes working cross-functionally with other parts of the business to deliver the outcome required.
• Plan for the future needs of the business and deliver the required outcome for the business.

People Leader

• Responsible for the people and processes required to have an effective team
• Recruits, selects, develops and coaches a team of employees capable of delivering exceptional service to Xylem customers and supporting the sales team to achieve targets