Benefits Outreach Coordinator

Job description

POSITION SUMMARY

The Benefits Outreach Coordinator at Feeding South Florida® is a member of the Client Services Team responsible for serving clients in the community to help move families and individuals from a place of dependency to self-sufficiency and promote household economic mobility. The Outreach Coordinator will assist clients with wrap-around services at our Partner Agencies and Community Sites throughout our service area, modeling a case management approach. This position will work in collaboration with the Benefits Assistance Manager to increase FSF’s reach in the community by building referral pathways for our mobility services (ex. Job Training Programs). They provide excellent customer service to clients and work to assist in the smooth operation of the department.

POSITION RESPONSIBILITIES

• Supports, serves and empowers clients in collaboration with Partner Agencies and Community Partners by modeling a case management approach, assisting with government benefits applications, and developing individualized service plans to promote household economic mobility.
• Strengthens referral pathways with meaningful partners that increase enrollment and participation in upward mobility programming, including Benefits Assistance, Job Training Programs, and Life Skills classes.
• Assist with other duties as assigned.
• Provides technical assistance and support to build the case management capacity of Partner Agencies, attending quarterly convenings and serving as a subject matter expert for safety net programs and government benefits.
• Utilizes our Case Management Software to complete an intake with clients, track assistance, coordinate referrals, and leverage reporting tools to best support the organization’s overall mission and vision.
• Ensures necessary grant and demographic information is obtained and tracked from participating clients, then compiled in a timely and accurate manner for weekly, monthly, quarterly, and annual reports.
• Represents FSF at community events and meetings, including potential support of Mobile Pantries to assist with outreach and government benefits applications.

Job requirements

POSITION QUALIFICATIONS

• Bachelor’s degree in social work, Social Studies, Public Health, or other related discipline required.
• Bilingual in English/Spanish.
• Minimum two years of hands-on, client services or casework experience, working with at-risk populations.
• Sensitivity to diverse populations with the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people’s concerns.
• Ability to maintain a pleasant and calm demeanor under pressure in a fast-paced environment.
• Excellent organizational skills, with attention to detail.
• Ability to speak clearly and communicate effectively using various communication mediums, e-mail, written correspondence, phones, etc.
• Excellent computer and technology skills; ability to type 50 WPM, and schedule video conferences using a variety of software such as Teams, Zoom, etc.
• Working knowledge of MS Suite; Excel, Word, SharePoint, and PowerPoint.

PHYSICAL DEMANDS & WORKING CONDITIONS

• Hours of Operation: Organization hours are Monday-Friday, 8:00 a.m. – 5:00 p.m., this position may work additional hours occasionally throughout the year, especially during peak times such as holiday seasons, and disaster response.
• Environment: This position works in an office setting with varying periods of standing, talking, and/or visual concentration, and use of office equipment. Must maintain office safety standards. Occasional work will occur in the warehouse or outside in the community and in inclement weather. The noise in the work environment is usually moderate to loud.
• Travel: Frequent travel between quad-county areas using a personal vehicle is required. This position may have occasional travel for meetings, conferences, or special events which may require the use of a personal vehicle.
• OSHA Standards Lifting requirements are 50 pounds and when lifting loads heavier than 50 pounds, use two or more people to lift the load.

ORGANIZATION
Feeding South Florida (FSF) is a member of the Feeding America network and the leading domestic hunger relief organization serving Palm Beach, Broward, Miami-Dade, and Monroe Counties. As one of the largest food banks in the Feeding America network, FSF is responsible for serving 25 percent of the state’s food insecure population. A four-star rated organization by Charity Navigator, FSF is one of the most efficient nonprofits nationally; over 98 percent of all donations are put back into the community.

CORE VALUES
FSF values service above all else. We’re looking for innovative and strategic thinkers who are committed to improving the lives of those around them. FSF “Friendly Food Bankers” embrace the enormity of our role in the community and know that serving others comes before any one individual. Friendly Food Bankers have compassion, dedication, act with integrity, and are committed to stewardship and inclusion.
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WE PROVIDE
**Full medical, dental, and vision insurance; 401K matching contribution, Paid Time Off (PTO); a diverse team that is representative of the community we serve; continuous learning opportunities; a high-performance culture that will help challenge and grow your skill set.

Equal Opportunity Employer/Drug-Free Workplace/ADA Compliant