Feeding South Florida is hiring a
Position Overview This position oversees FSF’s Benefits Assistance program that connects individuals with benefits such as SNAP, Florida KidCare, Medicaid, TCA, and more. This position oversees community outreach to promote the services provided by the overall Client Services team, manages the call center, screens for household needs, and provides referrals to internal and external programs. The ideal candidate has a social work and case management background as well as experience managing high-performing team members who are focused on improving lives with a genuine concern for people in need of assistance.
POSITION TITLE:
Your Qualifications
Bachelor’s Degree (Master’s Degree preferred) in social work, public health, or other relevant discipline.
Minimum seven years of case work management or client services experience in the nonprofit sector.
Minimum four years of management experience of caseworkers or other positions that work directly with at-risk populations.
Sensitivity to diverse populations with sound judgment and the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people’s concerns.
Strong moral compass with ability to exercise discretion, including a demonstrated impartiality to certain organizations, agencies, groups, or individuals.
Experience with, and mastery knowledge of, all state and federal benefits assistance programs such as SNAP, WIC, TANF, Long Term Care, and Medicaid.
Ability to work under pressure in a fast-paced environment while multiple deadlines and managing responsibilities, while simultaneously maintaining composure and ensuring excellent customer service.
Strong coaching and leadership skills with ability to take initiative.
Strong aptitude for learning and adopting new technology platforms including software applications and phone systems.
Strong communications skills, both written and verbal, with comfort and ability to speak publicly and teach others.
Strong computer skills with proficiency in Microsoft Office.
Strong grammar, spelling, and math skills.
Positive attitude, flexibility, and good sense of humor.
Bilingual preferred. (English/Spanish or English/Creole)
Commitment to FSF’s vision, mission, values.
Your Responsibilities
Working Conditions
• Hours of Operation: Although organization hours are Monday-Friday, 8:00 a.m. – 5:00 p.m., this Management level position will work closer to 45-50 hours per week, especially during peak times such as holiday seasons and disaster response. The call center and benefits assistance team is a Monday – Saturday position, and will range from 8 a.m. – 8 p.m. with a staggered scheduled and therefore may require managerial attention during those time. After hours business work is required occasionally throughout the year.
• Environment: This position works in a typical office setting. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. Occasional work will occur in the warehouse or outside in fields and warehouses in inclement weather. The noise is the work environment is usually moderate to loud.
• Travel: FSF serves four counties so there is often same-day travel between the counties, using a personal vehicle, and occasional out of town travel for meetings, conferences or special events.
• OSHA Standards Lifting requirements are 50 pounds and when lifting loads heavier than 50 pounds, use two or more people to lift the load.