Associate Systems Engineer

We are looking for an Associate Systems Engineer to join us on a us on a permanent, full-time basis, based in Brisbane or Melbourne (with hybrid flexible model).

The Associate Systems Engineer is responsible for providing high quality ICT services to internal Infoxchange staff and external Infoxchange clients. The ITSC team primarily provides installation, management and support services for computers running Microsoft operating systems and software, although some Mac and Linux workstations are also supported. Services include:

• Managed support services - remote and onsite support of desktops, servers and networks
• Migration, management and support services for clients who use Online Services such as Microsoft Office 365
• Proactive maintenance
• Design and implementation of ICT infrastructure solutions
• Provision of technical advice and improvement recommendations.

Clients are supported through managed support contracts, projects and casual (as-required) support activity.

Key duties and responsibilities

Service Desk, support & maintenance

• Provide support services to IT Services clients in a professional and positive manner
• Act as a technical escalation point for the IT Services team on key:
  • Microsoft technology (AD, Entra, Azure, Exchange, O365, etc.)
  • Network & server infrastructure
• Undertake server maintenance activities
• Provide quality & appropriate technology advice to Infoxchange clients.

Customer focused project services

• Implement and support project activities including:
  • Microsoft cloud services
  • Domain & DNS management
  • Project technical support
  • Documentation and administrative activities

Improve services & capability

• Achieve utilisation targets
• Suggest improvements to Infoxchange processes, procedures and work-practices
• Maintain and update documentation
• Collaborate and share knowledge and experience with other Infoxchange staff

About You

• Knowledge and experience implementing and supporting:
  • Windows personal computers
  • Microsoft O365 cloud based services including Exchange Online
  • Microsoft Windows Server and Active Directory
  • Experience migrating clients to Office 365
• An understanding of network services such as VPN, DNS and DHCP configuration, and general application / server performance diagnosis
• Experience with Microsoft Teams and Microsoft Azure is also desirable
• Drivers licence
• Outstanding customer service ethic
• Self-starter who demonstrates initiative
• Ability to quickly learn new concepts and techniques
• Ability to troubleshoot and resolve complex problems
• Ability to think logically and clearly under pressure
• Attention to detail and time management
• Excellent verbal and written communication skills
• Ability to work autonomously and work in a collaborative team environment
• Be passionate about the non-profit sector
• Enjoy working with people and organisations to get the best out of technology

What we offer:

• A great team to work with!
• A base salary of $75,000 plus superannuation and 17.5% annual leave loading.
• Salary packaging benefits to reduce your taxable income to put more money in your pocket (check out cbb.com.au).
• Other additional benefits.

We’re passionate about taking care of our employees, so working with us means that you will also enjoy:

• Flexible work arrangements (including hybrid working)
• Additional leave provisions (paid parental leave supplement, annual leave loading)
• Health & wellbeing program
• Benefits for new parents
• Great learning and development opportunities
• Employee reward and recognition program
• Carbon neutral offices

Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that!

Who are we?

Infoxchange is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With 160 staff across Australia, we tackle the biggest social challenges through the smart and creative use of technology.

We work with community, government, and corporate partners to solve issues around homelessness, family violence, mental health, and disability, as well as supporting Indigenous communities, women, youth, and families.

Our products and services are used by over 35,000 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide service coordination systems to IT advice for individual organisations.

And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

Read more about Infoxchange in our annual report at www.infoxchange.org

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.