Associate, Program Secretariat

Title:                 Associate, Program Secretariat

Location:         Remote - Worldwide (with significant overlap with U.S. business hours)

Reports to:      Director, Program Secretariat

The Opportunity.

Verra is a global leader helping to tackle the world's most intractable environmental and social challenges, supporting climate action and sustainable development within the Voluntary Carbon Market (VCM) with standards, tools, and programs that credibly, transparently, and robustly assess environmental and social impacts and enable funding for sustaining and scaling up projects that verifiably deliver socioenvironmental benefits. Examples of the standards that support our mission include the Verified Carbon Standard (VCS), the Climate, Community & Biodiversity (CCB) Standard, and the Sustainable Development Verified Impact Standard (S.D. VISta).

With the rapid growth of the carbon market and, consequently, the expansion of Verra operations, Verra is seeking an Associate for our Program Secretariat Team to contribute to the operations of the stakeholder support team, which is responsible for addressing project-related stakeholder questions and operate communication channels between Verra and Project Proponents or Verification and Validation Bodies (VVBs), and other parties.

This role offers a unique opportunity to join a high-talented team and conduct activities that will positively impact our stakeholder support efficiency, quality of our engagement, and responsiveness by employing solution-driven thinking, prioritization, and organization practices and applying the needed procedures for service delivery.

The Role.

The role can be translated into the following core activities:

• Daily management of Program Secretariat shared email inbox and Contact Form Inquiries receiving and addressing stakeholder questions, and other communications by either answering or connecting with the relevant helpers for further addressing.
• Daily operation of CRM (SuiteCRM), Project Tracker and Activity Tracker systems (ClickUP), and improved tools in the future, as to include and update project and communication records ensuring project history is well maintained and updated.
• Ensure inquiries addressed to other team members are properly answered, timely and effectively, following up with relevant colleagues if needed.
• Support revising management procedures to reflect the current rules and requirements.
• Maintain and updating a FAQ page with questions regarding the VCS project development process.

Our Team.

The Program Secretariat team is made up of exceptionally talented to our mission. It is responsible for three primary areas: [1] Data Intelligence, [2] Operational Excelence, and [3] Stakeholder Support. The latter is within the position's scope and is responsible for facilitating project proponents' and other stakeholders' journeys when performing requests and engaging with them through our communication channels.

Also, keep in mind that:

• Verrans come from diverse locations and backgrounds, including carbon market experts, project developers, consultants, climate negotiators, researchers, auditors, and more.

• We are committed to driving finance at scale to projects and programs that advance climate action and sustainable development through high-quality standards and programs.

What we would like to see.

The ideal candidate for this position brings the following experience, background, and skills:

Experience

·         1-3 years of relevant professional or internship experience. Preferably on customer management, customer success and corelated areas.

·         Experience in using Customer Relationship Management (CRM) platforms. Experience with the platform SuiteCRM is an advantage.

Education

·         A relevant education degree. Degrees in business administration, operations management, supply chain management, or other related sciences are advantageous.

Relevant Skills

·         Strong organization and prioritization skills to deliver work efficiently under deadlines.

·         Structured thinking to convert current practices into improved, standardized procedures with enhanced tools.

·         Problem-solving skills and ability to assess situations from an operational excellence perspective (e.g., how to do an activity faster/easier?)

·         Initiative-taker with the ability to excel in a professional environment with limited supervision.

·         Ability to navigate and interact with team members based on diverse cultures, time zones, and cultural backgrounds.

·         Ability to operate Office 365. Advanced Excel and Power B.I. are advantages.

·         Excellent written and verbal communication skills. Fluency in English is essential. Fluency in other languages, such as Spanish, French, and Portuguese, is an advantage.

Working at Verra.

Verra is a global leader helping to tackle the world's most intractable environmental and social challenges. As a mission-driven non-profit organization, Verra is committed to helping reduce greenhouse gas emissions, improve livelihoods, and protect natural resources across the private and public sectors.

We have created a culture of flexibility + autonomy. You will be able to work with remote teams from diverse countries and industries. Wherever possible, we aim to find mutually agreeable solutions for international hiring.

For this position, the salary range is between $53,000 and 74,000 USD. The compensation band is based on a U.S. base salary range and shares the position's minimum and maximum base salary.

This position is eligible for remote work. The final compensation offered will be contingent upon role, level, and location. Our Talent team can share the specific salary range for your preferred location during the hiring process.

Salary is one component of Verra's total compensation package, which also includes:

• Medical, vision and dental care
• Verra contributions to each employee’s retirement plan
• Paid leave, comprising 22-30 days vacation, 7 days of annual sick leave, holidays, sabbatical after five years of service, and other leave allowances
• Funds to support professional development

Verra is committed to diversity, equity, and inclusion in all our work, and doing this successfully is crucial for us to embody our established values, including Teamwork, Results, Integrity, Balance, and Exploration. We actively celebrate belonging among our team members' different abilities, sexual orientations, ethnicity, faith, and gender.

How to Apply

Please send us a Cover letter (not to exceed one page) and your Resume/CV (not to exceed two pages).

*Please add app.bamboohr.com to your contact list to ensure you receive emails from us*

Verra provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. As such, we conduct our recruitment and hiring without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, marital status, pregnancy, physical or mental disability, genetics, veteran status, or any other characteristic protected by applicable federal, state, and local law.