Associate, Network Administration

Who we are

eHealth Africa (eHA) designs and implements data-driven solutions and technologies to improve health systems for and with local communities. eHA’s technology works in low connectivity settings and smartly uses data to drive decision-making by local governments and partner agencies to get optimum results.

We leverage our staff and department expertise across five programmatic areas:

• Health Delivery Systems
• Public Health Emergency Management Systems
• Disease Surveillance Systems
• Laboratory & Diagnostic Systems
• Nutrition & Food Security Systems

In each of these programmatic areas, we partner with governments, communities, nonprofits, and other stakeholders to generate holistic solutions, because we believe that every community deserves access to the types of tools that can enable them to lead healthier lives.

Purpose of the position

The Associate, Network Administration is a service-oriented and self-motivated professional on eHA’s IT support team. S/he works on maintaining and monitoring the computer systems and networks for eHA. S/he is tasked with solving complex technical issues and collaborates with team members across all departments to assist them with their technical requirements.

What you’ll do

To perform this role successfully, the Associate, Network Administration must be able to perform each essential duty satisfactorily.  Other duties may be assigned

• Support LANs, WANs, network segments, Internet, and intranet systems.

• Assist in the setup, configuration, and maintenance of network hardware and software, including routers, switches, firewalls, and access points

• Monitor network performance and troubleshoot connectivity issues to ensure minimal downtime.

• Support the implementation of network security measures, including firewalls, VPNs, and intrusion detection systems

• Collaborate with senior engineers to implement and support network automation initiatives using tools like Ansible, Python, and Cisco DNA Center.

• Respond to and resolve network-related issues reported by users or the IT team.

• Perform routine network maintenance tasks such as updates, patches, and backups

• Assist in the documentation of network configurations, processes, and procedures

• Perform microwave radio installations and alignments to ensure optimal performance.

• Analyze records and logs to spot underlying trends and potential issues.

• Support the implementation of new solutions or applications.

• Establish accounts for new users and assist with password or login problems.

• Test, evaluate, and make decisions about new technology for the business.

• Participate in business-wide meetings to provide insight into technical requirements.

• Achieve common business goals through cooperative alignment with all departments.

• You must exhibit a great amount of flexibility in delivering your duties.

• You must be flexible to undertake any other reasonable duty assigned by your supervisor

• Participates in and promotes a positive, supportive, cooperative team environment.

• You will be required to frequently travel between company worksites.

• Observe safety and security procedures.

• You must always adhere to policies and procedures.

• You will adhere to eHealth Africa Code of Conduct as well as ethical standards of the field.

Who you are

The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform this job.

• Bachelor’s degree in Computer Science, Computer Engineering, Software Technology, or other related field or equivalent years of education and work experience or any related field.

• Two (2) years of working experience in Networking/Network Administration, preferably in an NGO or an equivalent combination of education and experience.

• Additional certifications (e.g., CCNA, CompTIA Network+) are a plus but not mandatory

• In-depth knowledge of RF Engineering/tools, Network protocols, Software/Hardware, and Firewall Administration.

• Strong understanding of networking concepts, including VLANs, subnetting, TCP/IP, DNS, and DHCP

• Hands-on experience with LAN installations, cable management, and troubleshooting

• Physically capable of climbing masts and working at heights safely

• Knowledge of microwave radio installation and alignment

• Ability to assess and learn new technology quickly.

• Experience with Ubiquiti and Hikvision surveillance systems

• Familiarity with network automation tools and scripting languages (e.g., Ansible, Python, or similar.

• Familiarity with network hardware such as routers, switches, and firewalls

• Willingness to learn and adapt in a fast-paced environment.

• Excellent interpersonal communication skills, organizational skills, and great attention to detail. Must be able to work as a member of a team and possess good problem-solving skills.

• Must have flexibility in working hours, including on-call availability and the willingness to work holidays. Excellent customer service skills.

• Advanced computer skills, including Google Drive, Microsoft Windows, and Microsoft Office Suite.

eHA Gender Diversity Statement

At eHealth Africa, diversity is integral to who we are. We value and honor diverse backgrounds and experiences, strive to create inclusive and equitable working environments that promote Learning, Fairness and Opportunities for all.

Above all

We believe strongly in our mission and values, and our teams are most successful when they do also.

IMPACT & QUALITY:

We push ourselves to maintain high standards ensuring that we produce the most meaningful results in everything we do, no matter how big or small.

INNOVATIVE PROBLEM-SOLVING:

We maintain a worldview driven by possibilities, not limitations. We take smart risks and foster an environment where creativity and innovation thrive.

INTEGRITY:

We are honest and truthful in our work. We always do what is right, even when it is not easy. We put our values into practice and hold each other accountable.

Other Details

• Qualified female candidates are encouraged to apply.
• Please note that consideration for employment is contingent upon successful completion of background and reference checks that may include criminal record checks.
• Location - Kano

Keywords

Network AdministrationLANsWANsNetwork SecurityNetwork AutomationRF EngineeringNetwork ProtocolsVLANsSubnettingTCP/IPDNSDHCPUbiquitiHikvisionSurveillance SystemsNetwork HardwareRoutersSwitchesFirewalls