Associate Manager, Knowledge Management

Who we are

eHealth Africa designs and implements data-driven solutions and technologies to improve health systems for and with local communities. eHA’s technology works in low connectivity settings, and smartly uses data to drive decision-making by local governments and partner agencies to get optimum results.

We leverage our staff and department expertise across five programmatic areas:

• Health Delivery Systems
• Public Health Emergency Management Systems
• Disease Surveillance Systems
• Laboratory & Diagnostic Systems
• Nutrition & Food Security Systems

In each of these programmatic areas, we partner with governments, communities, nonprofits and other stakeholders to generate holistic solutions, because we believe that every community deserves access to the types of tools that can enable them to lead healthier lives.

Purpose of the position

Support eHealth Africa to develop a KM Strategy org-wide and ensure its alignment with company and project goals and objectives.

What you’ll do

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned:

• Assess existing knowledge management practices in the organization, identify gaps and create a knowledge management roadmap to discover, store, process and present knowledge to support the organization’s decision-making process.
• Establish a new knowledge management framework for the organization where none exists, and create a roadmap for implementing and internalizing knowledge management in every aspect of the organization’s practices.
• Works closely with members of the Project Delivery Team, Monitoring, Evaluation, Research & Learning Team (MERL) and Project Support Unit (PSU) and other department to develop information products and learning material
• Develop a culture of knowledge-sharing and collaborative work flow among departments and project teams.
• Ensure that all employees are sure of the knowledge management processes, including the purpose of doing so.
• Making sure that the right knowledge goes to the right people, and that this information is promptly applied to business activities.
• Capture new knowledge with the usage of a knowledge management system.
• Provide relevant coaching, training, and support to champion a knowledge management culture in the organization.
• Monitoring and measuring knowledge management activities.
• Capturing new knowledge effectively.
• Controlling the accessibility and flow of knowledge within the organization and to external parties.
• Monitoring, measuring, reporting and improving knowledge management practice across the organization.
• Coordinate the communication of key messages, success stories, best practices, and lessons learned in the Projects and Impact department
• Develop and disseminate information to familiarize target audiences with the project’s activities and learning.
• Ensure the quality, consistency and appropriateness of knowledge products and communication materials that are developed, produced, and disseminated to various audiences.
• Perform any other job-related duties as may be assigned by the Head of the Unit.
• Ensure the smooth and efficient day-to-day operation of knowledge management and learning activities.
• Presents a professional demeanor at all times. Approaches others in a tactful manner.
• Performs any other duties assigned by Management.
• Consistently at work and on time & adheres to Policies and Procedures.
• May frequently travel between company worksites.
• Participates in and promotes a positive, supportive, cooperative team environment.
• Attends and participates in staff meetings, training classes and supervision.
• Adheres to policies and procedures. Ensures compliance with laws and regulations
• Adheres to eHealth Africa Code of Conduct as well as ethical standards of the field.

Who you are

• Bachelor’s Degree in Knowledge Management, International Development, Communications, Library and information science or related field
• Minimum of 5 Years’ experience working in knowledge management for NGO space
• The ideal candidate should be an excellent writer with strong command of both spoken and written English
• Must have the ability to handle multiple tasks simultaneously. Action oriented and resilient in a fast-paced environment.

KNOWLEDGE, SKILLS & ABILITIES

• Experience working with infographics software
• Comprehensive understanding of an NGO space
• Proven capacity to carry-out research, analysis, strategic planning and work planning activities
• Excellent organizational skills including the ability to handle a variety of assignments under pressure of deadlines
• Strong analytical skills; ability to process and interpret data trends
• Initiative and ability to identify needs, especially in a busy environment
• Excellent computer skills – MS Office, creative software, infographic programs
• Ability to develop compelling infographics to support data and presentations
• Excellent interpersonal skills with pleasant and outgoing personality
• Excellent writing, verbal and presentation skills.
• Attention to detail, consistency and accuracy
• Ability to work independently and as part of a team environment, with self-motivation
• Be willing to take on extra responsibilities in order to achieve the goals/objectives set by the organization
• Capability to develop and implement effective strategies and tactics for accomplishing assigned duties
• Be self-motivated, proactive and have a positive attitude to work requiring minimum supervision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. eHA is a tobacco-free environment.

eHA Gender Diversity Statement

At eHealth Africa, diversity is integral to who we are. We value and honor diverse backgrounds and experiences, strive to create inclusive and equitable working environments that promote Learning, Fairness and Opportunities for all.

Above all

We believe strongly in our mission and values, and our teams are most successful when they do also.

IMPACT & QUALITY:

We push ourselves to maintain high standards ensuring that we produce the most meaningful results in everything we do, no matter how big or small.

INNOVATIVE PROBLEM-SOLVING:

We maintain a worldview driven by possibilities, not limitations. We take smart risks and foster an environment where creativity and innovation thrive.

INTEGRITY:

We are honest and truthful in our work. We always do what is right, even when it is not easy. We put our values into practice and hold each other accountable.

Qualified female candidates are strongly encouraged to apply.

Please note that consideration for employment is contingent upon successful completion of background and reference checks that may include criminal record checks.