Associate Communications, DHM

Associate, Communications
Based in Nairobi, Kenya
10-20% international travel
Reports to Head, Digital Health

Who we are

PSI is a network of locally rooted, globally connected organizations working to achieve consumer-powered healthcare — people-centered health systems that ensure quality, affordable care wherever and whenever it is needed. Our origins in sexual and reproductive health have grown into a broader mission. Today, we work with the public and private sectors as well as local communities, prioritizing people’s voice and choice and developing solutions to meet their essential health needs. Over the past five decades, we have helped push boundaries, break taboos, set trends, and develop innovative solutions to complex global health challenges.

Join us!

PSI’s Digital Health and Monitoring (DHM) department aims to improve consumer health by using digital technologies to increase access and personalize delivery of quality information, products and services​. The DHM department supports the organization’s innovation function and at the same time ensures that program teams are equipped with quality data to support their decision-making process. As part of DHM’s vision, External Communications and Knowledge Management play a key role in ensuring the department captures insightful lessons learned and package these in a user-friendly way to both internal and external audience.

PSI seeks an Associate, Communications that will provide technical and programmatic management to a wide range of online and offline communications activities related to brand management, communications, storytelling, thought leadership, and advocacy.

Your contributions

• Capture lessons learned and insights from key digital health and monitoring projects by leveraging current program implementation and working closely with program and country teams (20% of time),
• Develop and prepare content for website (e.g., blogs), social media, newsletters and print (e.g., publication, technical brief) and ensure it adheres to brand guidelines and organization’s positioning. Manage vendor and consultant relationships overseeing direction of asset collection and creation, including graphic design, photography, and videography, (20% of time),
• Provide administrative and logistical support,and help develop content for off and online events and conferences. Draft panel agendas, coordinate speaker logistics, and identify opportunities to promote PSI's positioning via earned and organic media opportunities and share with manager. Draft event materials including speaker remarks/presentations, booth signage, collateral, and give aways. Coordinate booth staffing, speaker support, press opportunities, and other activities as needed (30% of time) (20% of time),
• Provide administrative support to the department as needed in the communications strategy and campaigns planning. Assist consultation process with technical and program leads, developing work plans, and monitoring deliverables and progress, providing regular updates to manager (10% of time),
• Curate DHM communications and dissemination materials for PSI’s internal audience on SharePoint (10% of time),
• Collaborate with the department to ensure earned and non-earned media content are promoted on PSI's social channels and highlighted on PSI's website. Monitor and gather data related to amplification to be shared with managers to define future dissemination strategies (10% of time),
• Help build communications capacity across PSI's global network. Provide remote and in-person technical assistance to network members. Design and facilitate communications and advocacy training for HQ and field-based staff (10% of time).

Time percentages listed above are estimates and may change. This is also not an exhaustive list of all tasks that an incumbent is expected to perform but is instead a summary of the primary responsibilities and requirements of the job. The incumbent may be asked to perform duties not included above. PSI reserves the right to revise job profiles at any time based on changes to the required job responsibilities.

What are we looking for?

• Bachelor's Degree (or international equivalent) in a related field
• At least 3 years of related experience. Equivalent combination of related education and experience may be substituted
• Outstanding writing, editing, and storytelling skills
• Able to translate and simplify complex information and visualize data for a variety of audiences,
• Working knowledge of social and digital media platforms as well as social media planning and strategy
• Proficient in MS Office (Word, Excel, Access, PowerPoint) and Office 365
• Excellent organizational and administrative skills with keen attention to detail and timeliness
• Excellent collaboration, customer service, relationship building/management and consensus building skills. Able to respond calmly and confidently in any situation
• Strong analytical and problem solving skills. Able to think creatively and approach tasks or problems in a new or different way
• Excellent research and investigative skills. Able to find, evaluate, and present useful information related to a specific topic
• Demonstrated ability to work in a multi-cultural environment
• Proficiency in second language (French, Spanish and/or Portuguese) preferred
• Knowledge of or demonstrated interest in international global health preferred
• Proficient in content management systems, website design, and website maintenance preferred.

The candidate we hire will embody PSI’s corporate values:

Measurement: You use hard evidence to make decisions and guide your work. You set clear goalposts in advance and explain clearly if you need to move them.
Pragmatism: You’ll strive to deliver the best possible result with the resources available. You won’t be paralyzed by a need to make things perfect.
Honesty: You own your mistakes and are open about your shortcomings – it’s the only way you’ll learn and improve.
Collaboration: You’ll quickly establish a mental map of whom you can rely on for what, on your team, at headquarters, and in our country offices – if you try to do it all yourself, you won’t succeed.
Trust: You accept limits to your sphere of control and give colleagues the benefit of the doubt.
Commitment:  You are in it for the long-haul and want to grow with the organization, just like PSI serves its consumers and partners with host-country governments through thick and thin.

PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.

Not ready to apply? Connect with us for general consideration.