Shorelight is hiring an
Assistant Director of Implementation, Enrollment Operations
🇺🇸 United States 📝 FULL-TIMEAbout Us
Shorelight is reinventing the international education experience for both students and universities. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.
Job Overview
The Partner Implementation team is one of three functional units of the Global Solutions department with a focus on launching new partners and programs and last-mile business development activities. Reporting directly to the Director of Implementation, University Programs, the Assistant Director of Implementation, Enrollment Operations is responsible for the development and optimization of enrollment services, systems, and operations functions at new partner campuses.
As a liaison to our partner universities' admissions personnel and project leader of admissions implementation, the Assistant Director must be a self-directed individual with exemplary interpersonal communication skills. S/he and a team of subject matter admissions experts identifies, develop, and executes comprehensive best practices for undergraduate and graduate admissions. In accordance with the Shorelight mission to help “educate the world”, the Assistant Director will be working to advance that aim: providing an enrollment experience characterized by access, transparency, speed, and customer service. The Assistant Director must demonstrate excellence in managing multiple priorities with strong organizational skills and attention to detail.
Essential Functions
Relationship Management
- Responsible for facilitating internal and external enrollment services committees and working groups.
- Responsible for advocating for access-oriented enrollment policies and processes that deliver on the core values and prioritizes outstanding outcomes for our students.
- Manage the development and approval process of launch governance documentation related to admissions policies, processes and criteria ensuring alignment with internal and industry best practices coordinating with Shorelight admissions and recruitment teams
- Collaborate cross-functionally with internal stakeholders; primarily Admissions, Recruitment, and Marketing to monitor launch outcomes and identify opportunities for optimization of partnership and product launches
- Manage and develop transition plans post-implementation coordinating with admission teams and university partners ensuring a seamless knowledge transfer and handoff process of policies, documentation, and procedures
Admissions and Immigration Policy
- Support Director, University Programs with expert analysis on key trends, performance metrics, and opportunities for implementation and product enhancements
- Provide expertise on international admissions best practices, acting as a resource for internal and external stakeholders
- Provide expertise on immigration policies and practice, acting as a resource for internal and external stakeholders
- Serve as a credentialed voice of admissions policy authority when communicating training and marketing materials to the admissions and recruitment team
- Consult with the partner PDSO in determining the feasibility of I20 issuance for new programs and works to construct viable alternatives following current best practices
Operations and Launch Readiness
- Serve as admissions lead on multiple projects simultaneously managing program implementation and optimization of enrollment services functions
- Identify and document essential launch criteria and documentation related to admissions operations
- Responsible for the completion of critical launch essential tasks as identified in project plans
- Collaborate with the Operations Analyst to document and optimze end-to-end enrollment and immigration workflows
Security
- Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
- Take responsibility for any Shorelight assets assigned to you
- Promptly report any security events, incidents or weaknesses to Shorelight Security
Minimum Qualifications
- Bachelor’s Degree
- 5+ years of experience in the university education/admissions industry
- Experience in international admissions-graduate admissions
- Demonstrated success in establishing processes and continuously improving upon them
- Knowledge of international student transcript evaluation and best practices
- Experience working with others from diverse cultures who have various levels of English proficiency
- Demonstrated ability to take initiative, perform multiple assignments, and complete projects in a timely manner
- Experience managing multiple projects simultaneously demonstrating strong organizational and planning skills and attention to details
- Willingness to travel nationally and overseas occasionally
- Proficiency with technology, including CRM and SIS systems (Salesforce, PeopleSoft, Banner, Wrike, Jira)
Minimum Qualifications
- Experience as a DSO or PDSO
- Experience with CRMs, Salesforce, Banner, Slate,
Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.
Background Check Required--Education, Criminal, Identity
Shorelight is an Equal Opportunity Employer.
Shorelight shorelight.com
Founded in 2013, Shorelight connects students, universities, and counselors from around the world. Our proprietary analytics platform, digital services, collaborative approach, and global infrastructure result in outstanding student experiences and high-value partnerships.