Assessment Analyst - Program Management

Role

Assessment Analyst - Program Management

Location

Hong Kong

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

What do we do?

We help our clients negotiate a rapidly changing world, by working with them to manage and mitigate the risks they face. We serve a wide variety of industries, with a core focus on Food & Beverage, Consumer Goods, Transportation & Mobility, Technology & Telco, Construction & Manufacturing, Energy and Renewables and Chemical & Processing.

Our products and services range from independent third-party auditing to certification and training; we also offer consultancy services, real- time assurance technology and data-driven supply chain transformation programs. our innovative end-to- end solutions help our clients shape their own future, rather than letting it shape them.

LRQA currently operates across 51 countries, has more than 2,500 colleagues, generates around £350m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

Role Purpose

The Program Assessment Analyst will support a key LRQA customer and will develop relationships with the client, vendors and factories globally and drive social compliance and sustainability initiatives. They will work in partnership with the Manager, Senior Manager and other LRQA staff to meet customer expectations and execute against our SOW obligations. The position will help to represent the customer externally with supplier and service providers and internally with LRQA delivery teams. They will report directly to the Manager, Program Management and to the Customer for whose program LRQA has management responsibility.

Key Responsibilities:

A dynamic and instinctive individual to contribute to a client’s social responsibility and human rights program. The Program Assessment Analyst role is responsible for facilitating the customer’s risk monitoring program. They will be responsible for ensuring the assessment plan is executed against expected timelines, communicating directly with suppliers before and after assessments and working closely with the program lead to shape the program.

The primary responsibilities include the following:

• Supplier Communications

• • Contact the client’s vendors to validate and collect supply chain information
  • Provide clear guidance to the client’s suppliers when responding to inquiries
  • Maintain updated systems and documents
  • Plan, communicate and continuously monitor execution of the assessment plan internally and externally
  • Pre- and Post-assessment communications with suppliers, sharing expectations, addressing questions, and supporting successful execution of services

• Maintain internal guidance, standard operating procedures and instructions that allow us to meet client expectations and SOW obligations.

• Contribute to reporting and performance measurement for the account that aligns with Service Level Agreements (SLA)

  • Keeping systems and trackers up to date, accurate and available to Customer on a regular basis
  • Proactively use LRQA data systems to anticipate and resolve issues

• Willingness to communicate during non-traditional working hours.

• Guide and work closely with a global team of staff within LRQA supporting the Customer to meet expectations and SOW obligations

Requirement:

• Excellent written and verbal English;
• Bachelor Degree or above;
• Experience in the Ethical Sourcing/Labor Compliance/Environmental arena either for a brand/retailer or service provider is a plus;
• High level of integrity and honesty;
• Analytical skills
• A flexible attitude and ability to adopt and embrace changes quickly
• Creative and entrepreneurial minded;
• Ability to work independently;
• Extreme attention to detail
• Ability to handle sensitive and confidential information
• Strength in writing and communication – individuals who make the complex simple, who can relate concepts with visuals and a minimum number of words.
• A passion for social responsibility and sustainability and excited to make a difference.
• Strong working knowledge of MS Word, PowerPoint and Excel

Diversity and Inclusion at LRQA:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future.

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Keywords

social responsibilityhuman rightsrisk monitoringsupplier communicationsassessment planinternal guidanceperformance measurementethical sourcinglabor complianceenvironmentalanalytical skillsattention to detail