Mercy Corps is hiring an
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Program / Department / Team
Mercy Corps has been operating in the Democratic Republic of the Congo (DRC) since 2007, with a staff of approximately 400 people working in Eastern DRC. Mercy Corps’ national office is in Goma with sub-field offices in North Kivu, South Kivu and Ituri provinces. Mercy Corps’ key programming areas include a combination of longer-term development and immediate humanitarian response programs in order to: 1) Improve water service delivery and ensuring equitable access to Water, Sanitation and Hygiene services, in urban and rural areas; 2) Improve food security and nutrition; 3) Promote diversified livelihoods, economic recovery and development. Mercy Corps DRC’s humanitarian programs aim specifically to assist populations affected by the conflict and crisis in Eastern Congo with multi-purpose cash assistance and emergency WASH (water, sanitation, and hygiene) support to displaced and host populations.
Mercy Corps’ Crisis Analytics teams aggregate and analyze data to improve decision making and access in complex crises. The teams support our programming in Syria, Nigeria, Democratic Republic of Congo and other locations. The teams directly contribute to data-driven decision making by layering information from primary sources, open sources and responders’ programmatic data, where it is analyzed by subject matter experts and data scientists. This analysis is grounded in Mercy Corps’ status as an operational NGO, keeping products constructive and relevant.
Typical products and services range from informal briefings to weekly products, contributions to risk assessments, in-depth assessment of the political economy of a defined geography, deep-dives on specific thematic, etc., ranging in themes from conflict to market systems to governance, in line with programmatic needs.
The Lead Analyst is a strategic member of Mercy Corps’ DRC Crisis Analytics Team (CAT) reporting directly to the Director of the CAT. The Lead Analyst is responsible for developing and delivering the Mercy Corps DR Congo country team with in-depth analysis on displacement, conflict, humanitarian access, and humanitarian situation trends and timely strategic humanitarian and crisis data relevant to the programmatic activities in high and extreme risk areas.
The Lead Analyst will be responsible for drafting periodic, thematic and flash reports that will directly impact Mercy Corps’ operational and programmatic decision-making processes. Their analysis will enhance Mercy Corps DR Congo’s understanding of this highly dynamic and complex context. Working with the field researcher team, the Lead Analyst and their team will be required to produce relevant and high quality content that meets the needs of the CAT’s audiences under the direction of the CAT Director and Mercy DR Congo. They will be expected to contribute to briefings and presentations to high-level stakeholders and should be able to present professionally and distill the ongoing analytical outputs for easy consumption.
The Lead Analyst is expected to bring and maintain a comprehensive knowledge of the dynamics of the eastern DR Congo context, with particular understanding of cross-cutting contextual phenomena, such as displacement, humanitarian access, armed actors activism, as well as natural and social phenomena (climate change, gender, or social media). The Lead Analyst will principally focus on supporting programming in Eastern DR Congo with due consideration given to national and regional issues. They will leverage their understanding of the humanitarian and development sector in DR Congo and their ability to meaningfully engage with the Mercy Corps program teams, to identify trends and issues for the team to monitor and explore. These outputs will improve the ability of Mercy Corps and the wider humanitarian community to operate with impact.
This quality will come from an experience in analysis, data collection, local networks, and a collaborative and open-minded approach to problem solving. The Lead Analyst will adopt a flexible approach and a willingness to use non-traditional tools and information sources in order to generate insights within a dynamic environment.
DIRECT TEAM MANAGEMENT
Officer(s) Senior d’Analyse (2), Technology for Development (T4D) Officer, Stakeholder Engagement Specialist (part-time), Editor (part-time)
Reports Directly To: Director, DRC Crisis Analytics Team
Works Directly With: Field Research Coordinator; Mercy Corps DRC Program Directors.
**Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
The successful candidate will be a key member of a diverse team where curiosity, critical thinking and the ability to see beyond the surface level are highly valuable. A professional attitude, demonstration of integrity, discretion and excellent work ethic are key aspects to the success of this new position. Strong communication skills (listening, speaking, writing) are imperative to developing positive relationships and representing the analysis team well. Interpersonal skills, openness to learning and humility are important attributes to working effectively within a context with significant diversity. The Lead Analyst will bring strong time management and organizational skills and will have the ability to work in a fast-moving environment as a team member who will take initiative on projects and support others in their initiatives.
Living Conditions / Environmental Conditions
This position is based in Goma, DRC and unaccompanied. Occasional travel. While conditions in Goma are improving, there are still pockets of violence and insecurity and petty crime is present. Mercy Corps' offices experience variable levels of insecurity, with the situation closely monitored by UN peacekeepers. Years of conflict and corruption have badly damaged the country's infrastructure. Air travel is necessary to get from one end of the country to the other. Mobile phones and cellular service are widely available in urban areas. Internet is limited, but available in all Mercy Corps’ offices. Travel to field sites will be required where living conditions are clean and secure, but basic. There are a number of health services available with several evacuation options for serious illnesses. There is reasonable access to most consumer goods.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC (Inter Agency Standing Committee). We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis