Descrizione

ESSENTIAL DUTIES AND POSITION RESPONSIBILITIES

• Lead all Treatment Aftermarket & Service activities within a defined territory, promoting Xylem’s comprehensive, proactive, and integrated portfolio of products and services that provide customers with solutions to achieve the highest equipment reliability with lowest cost of ownership.
• Seeking an aggressive and technically adept sales support and service minded professional to direct the Treatment Aftermarket initiative within Xylem’s installation footprint, using a targeted approach to build and leverage relationships to reveal further Aftermarket opportunities across the defined region.
• Proactively pursue business through the execution of system health checks (condition audits) within the Treatment installed base.
• Manage and conduct ride alongs and health checks with the Treatment representative channel to market to secure orders for retrofits existing Xylem and competitor systems, parts replacement, service opportunities (preventative maintenance agreements, energy audits, operator training, system optimization, etc.), and sales of advance process controls equipment.
• Conduct field training of sales representatives and service technicians for health checks as well as conducting ongoing competency training.
• Promote new products and services to increase Aftermarket sales revenue, aggressive solicitation of orders, customer inquiry, and quote follow-up, all while optimizing growth.
• Collaborate and indirectly manage customer facing activities (requests, complaints, etc.) with the respective sales or service management teams.
• Maintain and leverage the Treatment databases and develop communication plans for mapping specific site customer needs and requirements.
• Provide installation assistance for products to contractors, customers and OEM’s.
• Troubleshoot units and components of various systems.
• Disseminate service information and provide informal/hands-on training at customer’s locations.
• Record, collect and report on service and technical repairs problems. Also submit any special reports regarding the operation of the territory, acceptance of products, or competitive conditions as required.
• Operate in safe manner consistent with federal, state, corporate and local guidelines for the tasks assigned; including the proper wearing of Personal Protective Equipment as required.
• Assist in product warranty determination.

QUALIFICATIONS

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE - Minimum Requirements

• B.A. Technical Degree or equivalent work experience within Industrial, Water, or Wastewater industries. B.S. in Engineering or the Sciences is a plus but not required.
• Seven+ years of commercial sales, field service, business development, and/or related experience in the Industrial, Water, or Wastewater industries.
• Superior customer service, interpersonal, and presentation skills is a must.

Specialized Knowledge Required

• Valid driver’s license with good driving history.
• Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the company and the customer.
• Treatment and/or rotating equipment knowledge and experience is strongly preferred.
• General knowledge of control schematics, PLCs, and monitoring devices.
• Must possess the ability to professionally conduct technical writing that would be included in customer reports presented to the end-user and/or engineering communities.
• Proficient in Microsoft Word, PowerPoint and Excel, along with databases including Customer Relationship Management (CRM) platforms and/or Microsoft Access
• Detailed knowledge of treatment processes (a plus).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate physical demand and exposure to shop and field elements
• Must be able to provide, or establish, around the clock service to customers as required.
• Must be able to lift 50+ pounds.
• Regularly required to stand, reach, bend, squat, push, pull, and move about the facility
• Walk or stand at least 6+ hours per day

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office: Administrative – computer and telephone usage.  Microsoft Office and CRM essential. Operation of basic office equipment and machinery, such as fax machines, copiers, and printers.
• Shop/Job Site: Daily Exposure to warehouse/shop.  Exposure to undesirable field elements at treatment plants or contractor sites.
• Travel: As required to fulfill the duties listed above. Nationwide – Up to 50 to 60 percent travel.