Administrator - Business Development Unit

Scope: Global

Reports to: Head of Business Development

Office: Global Office, The Hague

Hours: 32-36 hours per week

Would you like to join and support the Business Development Unit in Hivos?

The BD unit is a dynamic global team with the focus on program development and securing of institutional donor funding.

JOB CONTEXT

The position is a combination of CRM administration and general support to the BD team and to the head of the team, although the focus will be on CRM administration.

The administrator is responsible for the functional and data management (donor intelligence) of the Hivos’ CRM system and plays a pivotal role in its use and in providing training in its use. The administrator is also leading in ensuring the CRM instructions in the All Solutions Manual and the description of the CRM processes in the BD Step-by-Step Guidebook are up-to-date and all tools and checklists that come with it.

The administrator assures communication with All Solutions helpdesk and support to ensure optimal support to the end-users of the CRM system.  She/he/they assures proper registration, assessment, monitoring and reporting of business development and information delivered by Business Development Managers (BDMs) and Program Managers and others in the CRM system in a way that satisfies Hivos’ requirements.

The administrator provides training in the use of the CRM system and the steps that need to be taken to new members of the BD team and occasionally to key users in Management and training in donor relations contact management in CRM throughout the organization.

The administrator monitors the integrity, timeliness and quality of data input and (management) reports, follows up, and improves if necessary.

She/he/they ensures smooth data transfer and interface with other All Solutions modules in the closure phases of the business development process.

RESPONSIBILITIES

CRM Administration:

• Ensures the registration, assessment, monitoring of business intelligence data in the CRM system in a way that satisfies Hivos’ requirements.
• You are the custodian of good quality business development data.
• Ensures that Hivos’ CRM system is updated based on institutional management and end-user needs.
• Ensures the CRM chapter of the All Solutions Manual and CRM are in-sync and that the description of CRM steps in the BD Step-by-Step Guidebook is kept up-to-date.

Unit support:

• Preparing/organizing internal and external meetings
• Administrative support to the head of the Unit and the team.
• Calendar management of the Unit.

REQUIREMENTS

• Relevant degree at bachelor’s level, MBO level.
• At least 3 – 5 years’ work experience with a good understanding of business development processes.
• Experience with project management and functional administration of systems.
• Expertise in CRM systems.
• General administrative experience.
• Level skills: professionalism, analytical skills, results-oriented.
• Job skills: customer orientated planned working, accuracy, excellent communication skills.

WANT TO APPLY

You are welcome to submit your application on the apply button by June 2nd 2024 midnight UTC. You must submit both a letter of motivation/cover letter (maximum 1 page) and resume/CV (maximum 3 pages) in English.

Candidates are highly encouraged to provide a clear track record of results in their CV and to use their cover letter to clearly and concisely address the requirements of the role elaborated above.

* Kindly note that you have to be in possession of a valid work permit for the Netherlands.

Hivos reserves the right to close the position before the application deadline if a suitable candidate is identified. Therefore, interested candidates are encouraged to apply as early as possible.

If you are selected for the final stage of the selection process, please note that professional references and a certificate of conduct (VOG) will be requested due to our Safeguarding Policy. Exceptions will only be made, if there is a local legislation prohibition or when the candidate is unable to obtain such a certificate due to activities on LGTBIQ+ and Human Rights. We may check social media – unless applicants state they do not wish us to do so. Accuracy of information in the curriculum vitae will also be checked. Hivos is an equal opportunity employer and encourages diverse candidates – such as women and LGBTQIA+ people, persons with disabilities, and persons from negatively racialized groups – to apply.

About Hivos

Hivos is an international development organization guided by humanist values. Together with citizens and their organizations, we aim to contribute towards just, inclusive and life sustaining societies where people have equal access to opportunities, rights and resources. We work in partnership with others in the Middle East, Africa, Asia and Latin America on three impact areas: Civic Rights in a Digital Age; Gender Equality, Diversity and Inclusion, and Climate Justice.

Keywords

CRM AdministrationData ManagementBusiness DevelopmentProject ManagementCRM SystemsAdministrative SupportCommunication SkillsAnalytical Skills