Account Executive

Turn.io powers life-improving conversations.

Our chat platform and impact community enable organisations to scale access to vital services. Our chat platform powers small and large social enterprises, non-profits, and governments who are changing the world for the better. Here are just a few examples of how our customers are using Turn.io to make an impact globally:‍

• The World Health Organization delivered 60 million messages to over 15 million people during the COVID-19 pandemic, giving them instant access to accurate information.
• Rising Academies improved maths outcomes for children in Ghana through quizzes and tutoring on WhatsApp.Pinky Promise is providing affordable, high-quality women's healthcare in India through chat telehealth services.
• The South African National Department of Health is improving health outcomes for 450,000 pregnant women through WhatsApp, offering a 24/7 support line and a self-service knowledge repository.
• The United Nations empowers individuals to take climate action through the “UN Climate Action” WhatsApp service.

Role Overview

This role focuses on building relationships with prospective clients, showcasing the value of our product, and consistently achieving Monthly Recurring Revenue (MRR) targets.

Our product has come a long way in a short space of time, with a lean but brilliant team. We are growing and we’re looking for an Account Executive who manages the sales cycle from prospecting to closing and is instrumental in achieving our growth objectives.

Key Responsibilities

• Take ownership of the entire sales process, from initial outreach to closing deals.
• Build and maintain a pipeline of qualified opportunities through targeted outreach to organisations aligned with our Ideal Customer Profile (ICP).
• Engage with prospects to understand their needs, conduct discovery calls, and tailor and present our product as a compelling solution to meet their challenges.
• Deliver compelling product demonstrations and prepare tailored proposals that showcase how Turn.io’s offerings create impact (solution mapping).
• Foster strong relationships with decision-makers and stakeholders at all levels of an organisation.
• Work closely with the Product team to understand the full product offering and the Customer Success team for tailored demo assistance, where needed, and to hand off closed accounts for retention and relationship management.
• Maintain accurate records of activities and progress in our CRM and provide regular updates on key sales metrics.

What We're Looking For

• Consultative sales expertise, skilled at understanding customer needs and aligning them with the right solutions. Significant experience in navigating complex sales cycles with multiple stakeholders.
• Relationship builder, adept at building trust and credibility with customers at all levels.
• Mentor and team player with a strong ability to collaborate within a team and across departments.
• Strategic thinking capable of contributing to sales strategies and adapting to changing market dynamics.
• Strong written and verbal communication skills, with the ability to deliver compelling presentations.
• Comfortable using CRM tools and other sales technologies.
• Ability to understand our Product fully and the capabilities offered to address solutions.
• Impact-oriented, preferably motivated by Turn.io’s mission to drive meaningful social change through technology.

Benefits

• Work 100% remotely from anywhere in the world
• Flexible working hours
• “Calm Fridays”: most Fridays we only work for half a day and leave the rest of the day to our personal lives
• 4 weeks of PTO (personal time off) + all the public holidays in your country of residence
• Stock options
• Yearly company-wide retreats in beautiful places around the world

We’re a small, global and remote team, from Cambodia to Colombia and everywhere in between. We deeply care about our customers, with user-centricity being at the core of how the entire business operates. Transparency and openness are key to us, where everyone is able to voice and contribute to decisions — big or small. We value a good work-life balance, kindness, empathy and caring about humans.

Sounds like the next role for you? Apply with your resume and cover letter telling us why you're interested in working with Turn.io.

SDG Impact