Academic Coordinator - FIU Global First Year

About Us

The Global First Year is a partnership between Florida International University (FIU) and Shorelight. The Global First Year combines English language instruction and support with academic instruction and acculturation. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their FIU degrees.

Job Overview

The Academic Coordinator (AC) provides support for the FIU Global First Year academic team. Under the direction of academic leadership, the AC drives academic protocols and implementation of academic policies along with tracking key performance indicators for student success data.  The AC supports students with curricular requirements for their intended majors as well as utilization of academic support services on campus. In addition, the AC supports FIU Global First Year and University staff to provide students with a smooth transition to their degree program. Lastly, the Academic Coordinator is responsible for accurate record keeping, and supports academic leadership in scheduling, teaching, and relationship building with Florida International University.

Essential Functions

Academic Data Management & Integrity

• Coordinate the collection of data and report on Academic KPI’s
• Develop and maintain cohort and student academic history and academic performance tracking
• Maintain student academic records and statistics, including progression statistics, FERPA release forms, workshop attendance, and notes from faculty

Academic Services

• Register students in courses within the student information system
• Develop and present workshops in partnership with Student Services
• Assist in the preparation and delivery of academic overview session at student orientation

Relationship Management

• Function as academic liaison to the student services team, providing trainings, and serving as the SME (Subject Matter Expert) as required
• Coordinate the academic support services for FIU Global First Year students in partnership with University
• Coordinate meetings between Student Services Advisors and students who are struggling academically as needed, and serve as ancillary support for academics in such meetings as required
• Work closely with the College advisors to ensure a coordinated advising and registration process as students’ progress
• Participate in committee meetings with stakeholders across the University, including faculty and staff
• Assist the Academic Leadership team as needed

Minimum Qualifications

• Bachelor’s Degree, preferably in a related field
• 1+ years working experience in higher education or as administrative staff in a registrar’s office, academic, or related department
• High level of proficiency in MS Excel and MS Access
• Ability to work effectively with students one on one and in small groups to share academic and curricular information
• Outstanding interpersonal skills and cultural sensitivity toward students and staff from diverse backgrounds
• Exemplary customer service skills and professionalism
• Excellent organizational skills and strong attention to detail
• Strong problem-solving, decision-making, and communication skills
• Ability to work in a diverse environment that requires cross-cultural awareness and understanding
• Ability to thrive in a fast-paced environment, take initiative, and maintain a high-energy level
• Eligible to work and travel in the United States without sponsorship

Preferred Qualifications

• Master’s Degree, preferably in a related field
• Proficiency with industry standard software and registration programs: Banner, PeopleSoft, Astra, (or other)
• Experience scheduling courses, classrooms, and faculty
• Experience with Salesforce or equivalent CRM at the data entry and administrative level
• Experience working successfully with non-native English speakers

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required--Education, Criminal, Identity

FIU Global First Year is an Equal Opportunity Employer.