2 Positions: Website and Content Officer / Digital Engagement Officer

Contract length: Open-ended

Location: Home-based

Travel: Limited

Reporting to: Communications Coordinator

Remuneration: 2,280-2,500 USD/month(prorated to part-time hours)

Deadline for applications: 25 December, 2024

CLEAR Global is committed to having a diverse team where individuals of all backgrounds collaborate and learn from one another. We believe we can be most effective with diverse experience and expertise in our team. We recruit on merit, actively seek diverse applicant pools and encourage candidates of all backgrounds to apply. We do not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, marital or parental status, or sexual orientation, and welcome all types of diversity.

We offer in addition to salary:

• an innovative work environment with a diverse and passionate team
• 20 days of annual leave and 10 days of floating holidays (prorated to time commitment)
• the flexibility of home-based/remote work

Website & Content Officer:

The role

The Website and Content Officer will primarily be responsible for building and maintaining CLEAR Global's content production, distribution and reach, which enables CLEAR Global to advocate around the importance of language in nonprofit and humanitarian communications and to develop and provide innovative global research and programs, language technology, and language service platforms for NGOs and other organizations. In addition, this person will support the Communications Coordinator in maintaining and developing website content and other communications channels.

Responsibilities

Website management:

• Lead efforts to optimize and maintain CLEAR Global’s website, including content updates, archiving, and redesign projects.
• Support website refresh initiatives by working with internal teams to define requirements, manage timelines, and ensure successful implementation.
• Ensure the website taxonomy, tagging, and SEO best practices are consistently applied across all web properties.
• Perform website tests, troubleshoot issues, and ensure the best user experience during redesigns and updates.
• Support the integration of translated content onto the website, coordinating with translation teams and ensuring alignment with web standards.

Content production and management:

• Upload content onto CLEAR Global’s website, ensuring it meets the organization’s web imagery standards and aligns with strategic messaging.
• Develop, write, and edit content for the website and social media, focusing on clarity, engagement, and SEO optimization.
• Collaborate with internal teams to produce and update web content, including blogs, articles, and landing pages.
• Monitor and report on website performance, using analytics to make data-driven decisions to improve user engagement and content effectiveness.

Project support:

• Support the integration of HubSpot tools and processes into the website to streamline content management and marketing efforts.
• Work with the fundraising team to ensure that web-based fundraising campaigns are effective and align with broader organizational goals.

Social media management:

• Assist with managing CLEAR Global’s social media channels, including content scheduling, posting, and monitoring.
• Support the Digital Engagement Officer in developing and executing social media strategies as needed.

Collaboration and teamwork:

• Work closely with the Communications Coordinator and other teams to align website content with overall communications strategies.
• Support the Communications Coordinator with media relations and other communications initiatives as needed.
• Collaborate with the fundraising team to make campaigns successful
• Work with the fundraising team to support communications with new and existing sponsors, partners and donors

Please note that these roles and responsibilities are approximate and may change over time.

Digital Engagement Officer:

The role

The Digital Engagement Officer will primarily be responsible for building and maintaining CLEAR Global's content production, distribution and reach, which enables CLEAR Global to advocate around the importance of language in nonprofit and humanitarian communications and to develop and provide innovative global research and programs, language technology, and language service platforms for NGOs and other organizations. In addition, this person will support the Communications Coordinator in maintaining and developing website content and other communications channels.

Responsibilities:

Social media management:

• Manage CLEAR Global’s social media channels, including content scheduling, posting, and monitoring.
• Develop and execute social media strategies to drive engagement and growth across platforms.
• Coordinate and schedule social media content, ensuring it aligns with campaign goals and messaging strategies.
• Monitor social media channels for engagement, responding to comments, messages, and mentions in a timely manner.
• Collaborate with internal teams to develop and curate content that reflects the organization’s values and mission.

Analytics and reporting:

• Monitor and report on the performance of social media content, using analytics tools to measure engagement, reach, and other key metrics.
• Provide regular reports on social media performance, offering insights and recommendations to improve content strategies.
• Use data-driven insights to refine and optimize social media strategies for better engagement and reach.

Content production:

• Collaborate with the communications team to produce and share multimedia content that engages and informs target audiences.
• Ensure all social media content is consistent with the organization’s branding and messaging guidelines.

Website management:

• Assist with managing and updating content on CLEAR Global’s website as needed, including uploading content and ensuring it aligns with SEO best practices.
• Support the Website and Content Communications Officer in website optimization efforts as needed.

Collaboration:

• Work closely with the Website and Content Officer and other team members to ensure social media content complements overall communications efforts.
• Support the Communications Coordinator with media relations and other communications initiatives as needed.
• Support integration of HubSpot tools and processes, and identify opportunities to make our work more efficient and effective
• Collaborate with the fundraising team to make campaigns successful
• Work with the fundraising team to support communications with new and existing sponsors, partners and donors

Please note that these roles and responsibilities are approximate and may change over time.

Qualifications and requirements (both positions)

CLEAR Global is seeking an energetic and proactive team player to contribute to our work in fundraising and business development. The Website and Content Officer should be enthusiastic about the importance of increasing access to knowledge through language. The right candidate enjoys working independently and implementing new ideas. This person should agree with CLEAR Global’s basic beliefs and values and can work virtually with team members based throughout the world.

• Graduate, preferably with a degree in international development, communications, marketing or other relevant field.
• Demonstrated interest in language and social good, and commitment to the organizational values.
• At least one year’s experience in communications, with a proven track record in developing content, websites, digital channels, and marketing and a clear aptitude and enthusiasm to learn more.
• Excellent writing and research abilities; writing sample required.
• Strong organizational skills, with a passion for process.
• Strong computer skills, including spreadsheets and database management, ideally with experience of CMS platforms (especially WordPress), CRM systems like HubSpot, Google Analytics, and social media marketing tools.
• Resourceful, innovative, and able to self direct
• Strong interpersonal skills and attention to detail.
• Unimpeachable ethical standards and personal integrity.
• Knowledge of other languages a plus

About CLEAR Global

CLEAR Global exists to help people get vital information, and be heard, whatever language they speak. We believe that everyone has the right to give and receive information in a language and format they understand. We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers. Our network of over 100,000 linguists translates millions of words of lifesaving and life-changing information a year.

Core values

CLEAR Global employees and volunteers are people who believe passionately about the value of this work and take personal responsibility for achieving the mission. CLEAR Global’s mission and organizational spirit embody the core values established in its strategic framework:

• Excellence: As the leading voice for communicating humanitarian information in the right language, CLEAR Global is a leader in the translation industry and in the non-profit sector.
• Integrity: CLEAR Global believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
• Empowerment: CLEAR Global believes in using language to empower people around the world to control their own development and destiny.
• Innovation: CLEAR Global recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
• Sustainability: CLEAR Global recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
• Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.

CLEAR Global may re-advertise the vacancy, cancel the recruitment, offer an appointment with a modified job description or for a different duration at its discretion.

Keywords

WebsiteContentOfficerDigitalEngagementSocial MediaManagementOptimizationContent ProductionAnalyticsReportingCollaborationCommunicationDevelopment